Billing Doesn't Match Monthly / Pro-rated Charges

This is one of the most common questions we receive.

The reason for this is that the bill is pro-rated; If a customer goes on January 15th of any year we will charge the remaining days of January plus all of the days of February.

• we bill one month in advance and we provide customers with a prorated amount initially that way they are not charged for the previous days of January they were not online. 
• After this first billing cycle customers will be billed on or around the 10th of every month with their agreed alarm monitoring rate. 

Note: Taxes are added to your bill depending on the location of the customer.

Existing Customers:

If you are an existing customer and have recently signed up for a new monitoring plan, GeoArm bills a pro-rated charges on the new plans. So if you see a bill that is higher than your new monthly bill, please know that it was for the new monitoring plans' pro-rated charge.

• If you believe you were double charged please let GeoArm know as we can clear up any misunderstandings or mistakes.

 877-443-6276  

or

https://www.geoarm.com/