What does Connection Error mean

You might also be seeing the message "Network Unavailable"

These messages mean your security system’s control panel is not connected to the Remote Services network 

→ If you are on the premises, check the panel's cellular and Wi-Fi connections and AC power supply. See below for some quick indications but refer to your panel’s user manual for complete information.

→ If you are not on the premises and see one of these messages via Remote Services, contact your security professional.